General conditions

 

General information

According to the Law 34/2002, about the information society services and e-commerce, we inform that the domain of this e-shop, http://ebotiga.icgc.cat, belongs to Institut Cartogràfic i Geològic de Catalunya (ICGC), with NIF Q-0801980-D and headquarters in Parc de Montjuïc, E-08038 Barcelona.

For any question related to the ICGC's e-shop you can contact:

  • By e-mail: cau@icgc.cat
  • By telephone: +34 93 567 15 90 (from 9.00 to 14.00 from Monday to Friday, except holidays and December 24th and 31st)

The buyer, when accepting the request of an order, accepts the terms of use of the ICGC's e-shop. Purchases made in this Shop are under current Spanish laws.

To purchase products for redistribution or sales, please contact the User Support Center.

 

Prices and availability

Products included in the ICGC's e-shop are available, unless an error or end of stock. In the case of not existance of stock of any of the products requested, the ICGC will contact with the buyer and, if appropriate, it will refund the corresponding amount.

 

Products delivery

Products delivery in Spain and Andorra will be made in a maximum of 5 labour days from the order date, unless unavailability of the requested product. For the rest of countries, delivery is usually 15 days, depending on the postal service.

 

Costs of packaging and delivery

Costs of packaging and delivery, that depend of the destination and the final weight of the purchase, are shown before finishing the purchase.

The ICGC will not afford any special tax, duty, fees or any other costs that can exist in the destination.

 

Payment form

Payment of an order is made by VISA or MasterCard by the Banc Sabadell's Virtual Point of Sale.

 

Refunds and returns

Goods may be returned up to 14 days from receipt of the item at the buyer's home.

The expenses involved in returning goods shall be met by the buyer and the shipping charges of the initial delivery will not be refunded. Once the ICGC has verified that the item is in perfect condition, the corresponding amount will be credited to the account indicated by the buyer.

In the event of an error by the ICGC in sending the item, or if the item is defective, the ICGC will pay the cost of returning the item and, if the buyer decides to cancel the order, the amount of the purchase and the shipping expenses will be credited to the account indicated by the buyer.

All communications regarding returned items must be e-mailed to cau@icgc.cat, indicating the order number and the circumstances of the return. When receiving the communication, the ICGC will contact the buyer by telematic means, to manage and track the return.